Reference · Level 2 · one of the five
Customer service: the AI drafts, your person decides
Enquiries from email, WhatsApp and the phone land in one queue. The AI drafts the answer from your own documents, shows what it used, and a person approves, edits or escalates. The week's numbers then say whether it is working.
Part of the OwnYourAI corporate AI training reference. Every enquiry answered, with the AI drafting and a person deciding - and the numbers on how the week went.
A quick look at what you can build: three screens showing the shape of the system and what it does, on illustrative data. No client's system and no client's data is shown. It is fair to want to see the work before you commit a seat.
Three screens
What the people who use it see
Same system, three moments in a working week.
Why the AI version
Why the AI version of customer service
A helpdesk records the question. It does not answer it.
- What it costs you now. Enquiries sit in email, on WhatsApp and on the phone at once, and the same answer gets typed twice.
- With the AI version. The AI drafts each reply from your own documents and shows the sources it used; a person approves, edits or escalates it. Nothing sends itself.
- The part your current software cannot do. It holds the tickets. This reads your price list, your terms and the earlier thread, and drafts the answer.
Behind the screens
What the course actually builds
The screens are the easy part to look at. This is the part that decides whether the system survives its first month - and all of it runs on your own company server, on your own documents.
- One queue, every channel. Email, WhatsApp and phone in one place, so nothing waits in someone's inbox.
- Answers from your documents. The draft comes from your own policies and price lists, with the source shown.
- A person always approves. Nothing is sent until someone inside the company says yes.
- Measured weekly. Answered in time, waiting on us, and how many drafts went out unchanged.
Where these screens come from
A quick look at what you can build: three screens showing the shape of the system and what it does, on illustrative data. No client's system and no client's data is shown.
Built on your own company server, in your own accounts, on your own documents: your information and your data stay with your company.
We keep it fair: your documents, your accounts, your numbers.
Next step
Start with the free AI Readiness Report
Tell us the team and the work. We send back a written report on what to build first, what it would take, and what it would change - before you commit to a single seat.
No fee is quoted until you ask for one.